Platforms · OWNER’S GUIDE
Does your business qualify for Businesses in ChatGPT?
Eligibility depends on the business, location and feature you want. Finding a listing, claiming it, completing identity verification and publishing an agent are separate steps. Start with the route actually offered to your authorized account.
Choose the route before preparing the submission
OpenAI currently permits eligible online businesses to add a profile where supported; local stores and restaurants use an existing US listing. Offered claim methods vary. Persona approval is needed for the management capabilities described in the setup instructions. A new profile created through Persona publishes automatically when approved. OpenAI: Setting up your business.
| Your situation | Prepare | Pause if |
|---|---|---|
| Matching listing exists | Exact business name, domain and evidence of your authority. | The listing belongs to another business or ownership is disputed. |
| Eligible online business, no listing | Approved description, contact destination and supplied brand assets. | No supported add-business route is offered. |
| Local store or restaurant, no matching US listing | Record the missing listing and consult current provider guidance. | You would need to invent another business type to proceed. |
| Optional agent requested | Check the agent’s category and intended use separately. | Profile verification is being treated as agent approval. |
Approve the public content before a step can publish it
Our preparation packet separates facts from permissions. It names the business, records the proposed copy and destination, and identifies the action being authorized. The owner should understand whether the next step can make information public.
For example, an owner might approve “online bookkeeping for independent retailers” while rejecting “tax advice nationwide.” Preserve that correction in the packet; do not let a draft summary silently become the published description. Mark any unsupported location, accreditation or service as unresolved.
Use your own identity in provider-hosted verification. An agency can coordinate; it should not impersonate the person being verified or ask you to share personal passwords or login codes through any channel.
Treat the agent as another delivery decision
OpenAI’s Business Agents Policy requires accurate representation and clear AI disclosure, and considers the business category and agent’s intended use. Verification alone does not establish agent eligibility. OpenAI: Business Agents Policy.
Before choosing an agent, list five questions it should answer, two it must refer to a person, and the public pages supporting those answers. If the approved source material cannot answer those questions, finish that material first. A simpler profile may be the appropriate first release.
Your next step is a route check with the owner present. Record the date, offered route and any unresolved conditions. This guide is a preparation aid, not an account eligibility decision.
Sources and review
Primary references checked November 11, 2026. Platform rules can change; check the linked instructions before acting.
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