Implementation · OWNER’S GUIDE
Keep prices, policies and service areas accurate over time
Maintenance works best when it follows real business changes. Name the owner of each fact, identify every place it appears and check the result after an approved update. A recurring review helps catch what change notifications miss. Before a holiday schedule change, assign a separate check of special hours and booking availability.
Treat a business change as an update request
A price change, new service area, holiday closure or revised return policy should trigger a short review of the affected website, profiles and agent sources. Do not wait for a customer to discover the contradiction.
| Trigger | Work | Completion record |
|---|---|---|
| Material business change | Approve the new fact and list affected surfaces. | Owner, effective date and destinations. |
| Monthly review | Check selected facts, links and available profile information. | Changes made, unknowns and next review. |
| Quarterly review | Revisit important customer questions and service scope. | Updated question panel and priorities. |
| Provider change | Recheck the affected workflow before using it. | Current instructions and any eligibility change. |
Keep an update log that survives handoff
Simulated example — no customer update is claimed.
Change: A fictional service business stops accepting Saturday appointments. Owner: Operations manager. Effective date: December 1. Affected surfaces: Booking page, contact page, supported business profiles and approved agent facts. Check: Each destination now states the new hours; the booking link no longer offers the old option.
If a provider update is still under review, record “submitted, awaiting provider” rather than “complete.” Keep the exact approved wording so a later rewrite cannot accidentally restore the old promise.
Agree the work that the subscription covers
OpenAI presents managed business information as something owners can keep current through its supported tools. OpenAI: Businesses in ChatGPT. Our care service is agency work around an agreed set of facts and checks; it is not a guarantee that every assistant immediately uses an update.
Basic $49/month care covers the stated monthly review, one approved batch of up to three simple fact updates, a short report with available insights and up to fifteen minutes of routine human support. Fuller package care has its own agreed deliverables. Larger changes, new feeds, website rebuilds and campaigns need separate scope.
Choose the person who can approve a fact change and the contact who will receive the report. The next step is a manageable maintenance agreement, with volume, cadence and escalation expectations written down.
Sources and review
Primary references checked November 11, 2026. Platform rules can change; check the linked instructions before acting.
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